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 Shipping Policy

At Chunri, we ensure safe and timely delivery of your favorite jewellery pieces. 

Here’s everything you need to know about our shipping process:

 

Domestic Shipping

  • Shipping Charges: Domestic Shipping Charges vary as per Order Value. Free shipping on orders above INR 2000. 

  • Delivery Partners: We ship via our trusted partner ShipRocket.

  • Processing Time: Orders are processed within 24 hours.

  • Delivery Time:

West Bengal: 2 working days

Rest of India: 7 working days

  • Order Updates: You’ll receive a notification once your order is out for delivery.

 

Additional Information

Ensure your shipping address is accurate to avoid delays or undeliverable packages.


For any shipping-related inquiries, contact us at - chunri.myshop@gmail.com

Refund and Exchange Policy

At Chunri, customer satisfaction is our priority. Our Refund and Exchange Policy ensures a smooth and hassle-free experience for our valued customers. Please review the details below:

 

Exchange Policy

 

Non-Sale Products

  • Items can be exchanged if we are notified within 24 hours of delivery.

  • To initiate an exchange, email us at - email address-  or WhatsApp us at - contact number-  with your order number.

  • Products must be returned to - return address - within 7 days, in original packaging with the invoice.

  • Once we receive the returned product, we will process the exchange promptly.

 

Sale/Offer Products

Items purchased during sales or offers are not eligible for exchange.


 

Return Policy

 

Non-Sale Products

  • Returns are accepted only if the product is damaged or defective and reported to us within 24 hours of delivery.

  • To report an issue, contact us via email or WhatsApp with your order details and photos of the damaged product.

  • After verification, we will arrange a pickup of the damaged product.

  • Once the item is received, we will dispatch a replacement.

 

Sale/Offer Products

 

  • Items purchased during sales or offers are not eligible for return.

 

Important Notes

 

  • Handmade products, sale items, and international orders are non-returnable and non-exchangeable.

  • Products must be in their original, unused condition for any exchange or return to be processed.


We’re here to help! For any concerns, reach out to us at chunri.myshop@gmail.com

Defective and Damaged Items

At Chunri, we take great care to ensure your jewellery reaches you in perfect condition. However, if you receive a defective or damaged item, we’re here to help.

 

Reporting a Defective or Damaged Item

 

Timeframe for Reporting:

Please report any defective or damaged items within 24 hours of delivery.

 

How to Report:

Email us at chunri.myshop@gmail.com with the following details:

  • Order number

  • Photos of the defective or damaged item

 

Resolution Process

 

Verification:

Once we receive your report, our team will review the details and verify the issue.

 

Replacement:

Upon approval, we will arrange for the return of the defective item and dispatch a replacement at no additional cost.

 

Important Notes

  • Products must be returned in their original packaging to qualify for a replacement.

  • This policy does not apply to sale items, handmade products, or international orders.

 

We aim to resolve issues promptly and ensure your satisfaction. For further assistance, contact us at - chunri.myshop@gmail.com

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